Shipping policy

1. Processing Times
All products are made to order. Standard processing time for 3D prints is 2–5 business days, depending on complexity and order volume. Larger or highly customised items may require additional time, and any delays will be communicated promptly.

2. Shipping Methods
Orders are shipped using trusted courier services. Available options and estimated delivery times are shown at checkout. Delivery times begin once the order has been dispatched.

3. Shipping Costs
Shipping costs are calculated at checkout based on package size, weight, and destination. Customers are responsible for providing an accurate delivery address.

4. International Shipping
We currently ship to select international locations. Import taxes, customs duties, or additional fees are the responsibility of the customer. PrintDeck3D is not liable for delays caused by customs processing.

5. Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

6. Delivery Issues
If a package is lost, damaged in transit, or delivered incorrectly, please contact us with your order number so we can investigate with the courier and assist with a resolution.

7. Returns & Recycling Shipping
For returns made within 14 days (eligible for refund) or returns made after 14 days (for recycling), customers are responsible for return shipping costs. Full details can be found in our Return Policy.

8. Incorrect Addresses & Failed Delivery
If an order is returned to us due to an incorrect address or repeated failed delivery attempts, the customer may be required to pay additional shipping fees for re-dispatch.

9. Packaging
We pack all prints securely to prevent damage during transit, using recyclable packaging wherever possible in line with our sustainability focus.